Technical & data
CRM
CRM
FRLe CRM désigne les pratiques et les outils de gestion des relations avec les clients et prospects. Un logiciel CRM centralise notamment les contacts, les occasions commerciales et l’historique des échanges.
ENCRM comprises practices and tools for managing customer and prospect relationships. CRM software centralizes contacts, sales opportunities and interaction history.
More terms — Technical & data
- BIBusiness intelligence turns data into information for decision-making. It combines data preparation, analysis and visualization but does not itself guarantee data quality.
- EmbeddingVector representation of a text (often 1,024 to 3,072 dimensions) capturing its meaning. AI engines convert indexed content and the user's question into embeddings to measure semantic similarity.
- ERPAn ERP integrates business functions through shared data and processes. In a plant it can coordinate orders, purchasing, inventory, planning and accounting depending on the deployed modules.
- IIoTIIoT connects equipment, sensors and applications to collect and use industrial data. It requires an architecture suited to operations, cybersecurity and communication reliability.
- JSON-LDStructured data format recommended by Google and used by AI engines to understand page content (organization, product, FAQ, event). On ManuGEO, each profile publishes a Schema.org JSON-LD block describing the company, its products and certifications.
- MESA MES monitors and controls production execution on the shop floor. It connects production orders to actual events, quantities and traceability data.